FEDEX GROUND TRACKING NOT FOUND HOW TO
FEDEX GROUND TRACKING NOT FOUND DRIVER

I gave the guy my phone number and told me that to reach him, I could call customer service the next day and ask to speak with Adam in the ABC Distribution center. So the guy in the distribution warehouse suggested I call back to customer service so they could look into that possible technical issue.

FEDEX GROUND TRACKING NOT FOUND HOW TO

This is when I started connecting the dots with the error messages I was received Tuesday night – our new working theory was that somehow, something messed up in the system (I am not an IT person so I don’t know how to properly explain this) – and the shipping label was generated, but that data was not transferred over to the main system. I asked him how the system could generate a shipping label with a tracking number that doesn’t exist, and he mentioned that it could be a system issue.

FEDEX GROUND TRACKING NOT FOUND DRIVER

This guy promised to touch base with the driver responsible for that drop box the next day (the driver was already off the clock), and he would call me back on Tuesday around 11am.

He then started the research from scratch – I gave him the address of the drop box, and he finally got me connected with someone in the FedEx distribution warehouse in DTLA (not sure of the exact verbiage but it was not the retail shipping center that was mentioned earlier, but a facility where all the packages that get dropped off in DTLA go through to get routed to their final destination. He asked me something about Las Vegas (? – but more on this later) and I said that that had nothing to do with me. This time, I spoke with someone, told the story again, and provided the case #. So I called back to FedEx customer service. Monday (8/5) comes around and there is no movement. I had already spent close to 3 hours dealing with this on Saturday and I figured that perhaps I was dealing with the B team on the weekend. At this point, I resigned myself to wait for Monday to figure this out. This person gave me a case number and told me that he was unable to ascertain the day the weekly pick-up occurs, but that he believed it was Monday. I chatted with this person and explained the problem once again. I sent them a public tweet and within a few minutes, someone reached out to me via DM. He accused me of giving him false information and disconnected the call.Īt this point, I was quite frustrated, so I did what most people do when faced with a customer service problem – I took to Twitter. I said that I mis-spoke because it was definitely Wednesday. Earlier in the call, I believe I got my dates mixed up because he told me that I told him originally that I dropped it off on August 1. I said great, I dropped it off on Wednesday at 2pm, so it should have been picked up. He told me that Ground had a different pick-up schedule and that they pick up once a week on Wednesdays (which is in direct conflict with the sign on the box says that ground and express packages were accepted at this drop box and that there was a daily pick-up, but that ground may require an additional day-more on this later). I explained that this was a drop box in my office building that has a daily pick-up of 5:15pm. After relating the whole story up until this point to this person, he told me that the pick-up schedule for that drop box was once per week. I called back and spoke with a second person. He said he would place me on a brief hold and then connect me. So I told him and he tried to call them himself, but no one answered. I looked at the hours on Google and they weren’t even open on the weekends. He took the address where I dropped it off and told me to call the brick and mortar Office & Ship Center nearest to my work. The first person I spoke with told me was puzzled by the fact that the tracking number I provided wasn’t in the system. On Saturday (8/3), I checked the tracking number and got a message stating “Not found This tracking number cannot by found, please check the number or contact the sender.” So I called FedEx customer service to see what was up. There is a FedEx drop box at my work (downtown Los Angeles), so on Wednesday (7/31) I prepared the package and affixed the label and dropped it in the drop box. I encountered a few system errors, but I didn’t think much of it, because I got a confirmation message at the end and the shipping label was emailed to me.

On Tuesday night (7/30), I created a FedEx account and initiated a ground shipment from Los Angeles to Seattle. Somehow, their system generated a label with a tracking number that doesn’t exist anywhere in their system. This is a long one, and hopefully this doesn’t break any sub rules.

Hi, I have been dealing with a very frustrating issue with FedEx and I really need help with how to proceed from here.

Fedex ground tracking not found